How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been confirmed.
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or holidays.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. Tracking information may take up to 24–48 hours to become active.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unopened (where applicable), and returned in their original packaging to qualify for a refund.
Can I return opened trading card products?
No. Opened trading card packs, sealed boxes, or products with broken factory seals cannot be returned unless they are damaged, defective, or you received the wrong item.
How long does it take to receive a refund?
Once your return has been approved, refunds are processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. Our team will review your request and arrange a replacement or refund when applicable.
Do you ship internationally?
Yes. We ship to many countries worldwide. International delivery times and shipping costs vary depending on the destination.
Is my payment information secure?
Yes. We use secure payment processing and industry-standard encryption to help protect your personal and payment information throughout the checkout process.
How can I contact customer support?
You can reach our support team by email at admin@pokecollection.shop. We aim to respond to all inquiries within 24–48 business hours.